Privacy and terms

Terms and Conditions

Last updated: 01/06/26

The present Terms and Conditions are a contract between AquaSweep Carpet Cleaning ("AquaSweep", "our", "we", or "us") and the Customer ("client", "you"). AquaSweep provides carpet, upholstery, hard floor and related cleaning services, specialist stain removal and carpet repair, for both residential and commercial premises. Booking our service through our website, email, social media or telephone constitutes acceptance of this agreement.

The Customer needs to provide access to the property, running water and electricity. Any parking fees need to be paid by the Customer or will be added to the total price.

Please be aware that the time of appointment is approximate. We could be up to 30 minutes early or late. If it is more than 30 minutes, we will contact you.

No jobs will be booked without the required details (full name, address and contact number).

Our services do not include furniture removal or the removal of personal belongings. However, we are happy to help with lightweight furniture. All valuable, fragile and breakable items need to be removed before our arrival. Certain items are excluded from liability (for example: antiques, artwork, items of sentimental value, jewellery and cash).

We request at least 24 hours' notice to cancel or reschedule an appointment. If you cancel or reschedule with less than 24 hours' notice, then either a £30 cancellation fee becomes payable, or the appointment must be rescheduled to a date that suits us both. We will let you know which applies.

All prices given are based on average sizes. However, they may change if the job description given was not accurate (e.g. sizes larger than stated).

Payment for cleaning services must be made by cash, bank transfer or card on the day of the service, or within 30 days of receipt of an invoice, otherwise legal action may be taken. The payment option needs to be agreed in advance.

If the job is not paid as stated above, late payment charges will be added to the total bill: £30 for every 7 days from the due date.

In some cases AquaSweep will require a deposit, which has to be paid at least 24 hours before the date of the job, otherwise we will have to cancel the booking.

Customers agree that, due to the nature of the service, AquaSweep guarantees only to correct any problems reported within 24 hours of the completion of the service. Reports made after 24 hours will not be considered.

Should the client refuse any further service to correct problems / dissatisfaction, we accept no responsibility for further issues caused by the refusal of treatment, and we reserve the right to cancel any refunds or compensation.

If the Customer, or a third party instructed by the Customer, is not present to inspect the results of cleaning, then no claims regarding any cleaning issues can be made.

We insure all work undertaken. Insurance covers damage done by AquaSweep workers. However, we cannot be held responsible for existing damage.

AquaSweep will use the best tools, techniques and resources to fulfil the agreed job but does not guarantee that all stains will be removed from carpets, upholstery and mattresses.

AquaSweep does not guarantee that drying time will be the same for every situation and material, as it is highly affected by weather, temperature and airflow on the premises. Time frames described on our website or given in person are for reference only.

Carpet repair (which may include seam and edge repairs, patching of damaged, burnt or stained areas, and tear or pile repairs) is offered subject to inspection. Some damage can be repaired to a high standard. Other damage cannot be repaired, or can only be improved. We will assess the work and advise honestly on what is achievable before we begin.

Carpet repair quotes are estimates based on what can be seen. If, once work is underway, the damage proves more extensive than expected, we will pause and agree any change in scope or price with you before continuing.

Patch and seam repairs depend on suitable matching material being available, ideally offcuts from the original installation, supplied by the Customer. Where an exact match is not possible, a repair may use the closest available material and may remain visible. We cannot guarantee an invisible or "as new" result, and repaired areas may differ slightly in colour, texture or pile direction. We are not responsible for the underlying age, wear or quality of the carpet, the subfloor, or any prior installation or repair work carried out by others.

We may take before-and-after photographs of our work and may use them in our marketing (for example, on social media or our website). Images will not identify your address. If you would prefer us not to use photographs of your property or items, please let us know and we will not use them, or will remove them.

By booking AquaSweep's service, the Customer accepts the above Terms and Conditions.

Machine Hire Terms and Conditions

All of the following are material conditions of your rental agreement. If you do not agree to them, please do not proceed with the rental. AquaSweep Carpet Cleaning will apply a cancellation fee of £5.00 to any Home Delivery booking that is cancelled less than 24hrs before the chosen hire period is due to start. Bookings that have commenced will not be eligible for cancellation.

RENTER AGREES TO

Not use any chemicals other than those provided with the machine. AquaSweep Carpet Cleaning cannot be held responsible for damage caused by the use of unauthorised products. Although every care is taken to ensure that your machine is in a clean condition when rented out, you are required to check the machine for cleanliness before using it. Using a machine in a dirty condition may cause damage to your carpet, which AquaSweep Carpet Cleaning cannot be responsible for. You agree to contact or report any problems you encounter during your rental directly to AquaSweep Carpet Cleaning at the earliest opportunity within the agreed rental period. Retrospective contact may not always allow AquaSweep Carpet Cleaning to verify and resolve issues reported. Before using the machine, please ensure all pipes of the machine are connected, and the vacuum switch is in the off position. This is an electrical appliance - Do NOT allow the machine to sit in standing water while operating. Unplug when not in use.

Always check that the ‘Manufacturer Guidelines’ of the areas you wish to use AquaSweep Carpet Cleaning Equipment & Products allow for water extraction cleaning BEFORE you start cleaning.

DO NOT USE

AquaSweep Carpet Cleaning machine/equipment or cleaning solutions on: natural fiber, oriental rugs (silk or wool), hand-loomed wool rugs, braided rugs, sisal, sea grass matting, jute carpets, silk, Cotton, Haitian cotton, Ryalux, velvet, brushed corduroy, leather, non-colourfast fabrics, Berber, Viscose or Flotex Do not use on mattresses or mattress toppers made from Memory Foam or materials unsuitable for water extraction. Fabrics with cleaning codes ‘S’ and ‘X’ are NOT suitable for use with AquaSweep Carpet Cleaning equipment or cleaning solutions.

If your carpet is not listed above or you are unsure if it is suitable to use our products on your carpeting/furnishings, please check with the Manufacturer or call AquaSweep Carpet Cleaning.

You must ensure your carpet is securely fastened by either grippers or strong adhesive on a suitable underlay. Never place the machine on wood effect or laminate flooring without non-porous sheeting between the entirety of the machine and the floor. When using the machine in hand tool mode always ensure there is non-porous sheeting between the entirety of the machine and the floor. If a more serious leak develops, turn off the machine straight away and contact us for guidance.

1. RENTAL PERIOD

(PERIOD FROM 24 HOURS TO 168 HOURS, AS BOOKED)

Rental Period (24 hours or 168 hours, as booked). Return the equipment in a clean condition by the time and date agreed during your booking.

If you have booked a home delivery you must be available on the arranged collection day. The Hand Tool rental is a set charge to coincide with the rental period for the AquaSweep Carpet Cleaning machine taken.

2. CHARGES

Charges. Pay the rental charge as booked. Late return charge of £20 per day, up to a maximum of £400. If the equipment is not returned within the time agreed upon, then AquaSweep Carpet Cleaning shall have the right to take immediate action to recover the equipment or report it as stolen to the Police. A dirty machine charge of £5 can be enforced at the pickup time.

3. EQUIPMENT / PRODUCT USE

Equipment and Product Use. Use the equipment, materials, and cleaning products in a careful and prudent manner according to the instructions furnished by AquaSweep Carpet Cleaning, and do not allow any other person to use the equipment without the express written permission of AquaSweep Carpet Cleaning.

The machine is for domestic use only and must only be used at the address given during the booking procedure and at no other properties.

This appliance is not intended for use by persons (including children) with reduced physical, sensory, or mental capabilities, or lack of experience and knowledge unless they have been given supervision or instruction concerning the use of the appliance by a person responsible for their safety.

Children should be supervised to ensure they do not play with the appliance.

Care should be taken when lifting or lowering the machine, always follow safe lifting practices and ensure the machine recovery tank and cleaning solution tank are empty before attempting to move the machine.

Do not tamper with a defoamer tank.

Always where possible pull the machine along the ground on its wheels by the adjustable handle.

AquaSweep Carpet Cleaning is not responsible for Renter’s failure to follow operating instructions or for any damage that results due to use of products not provided by us. If the equipment malfunctions or appears unsafe, Renter agrees to immediately discontinue its use and report it to AquaSweep Carpet Cleaning.

Renter understands and accepts that, to the extent permitted by law and except in the case of personal injury or death resulting from our negligence, the maximum limit of AquaSweep Carpet Cleaning liability for losses or damages, whether in contract, tort (including negligence), breach of statutory duty or otherwise shall be limited to the rental charge you agreed to pay for the right to use the AquaSweep Carpet Cleaning machine for the period agreed.

You understand some stains, especially if they have been dried in, can be impossible to remove and results may vary depending on the stain and surface cleaned. You agree to avoid over-wetting and not to go over heavily soiled spots more than once. On wool/wool mix carpets and thick pile carpets, you agree to only go over them once no matter how soiled, if the carpets feel over wet then go over the carpet extracting water only, do not dispense any cleaning solution. Always ensure you adequately ventilate the room after cleaning to aid the drying process.

4. LIABILITY

The Renter shall be liable if the rented equipment is damaged, lost or not returned whilst on hire to him or her and shall indemnify AquaSweep Carpet Cleaning for (1) all costs it suffers in undertaking recovery and/or repair, and (2) for the full value of the Equipment if it is lost, stolen or damaged beyond repair.

5. RETURN OF EQUIPMENT

The Renter agrees to return the Equipment in a clean condition within the agreed return date and understands that AquaSweep Carpet Cleaning may institute civil and/or criminal proceedings without further notice if the Equipment is not returned within return time. Theft or conversion of machines is a criminal offence. AquaSweep Carpet Cleaning always prosecutes theft to the fullest extent of the law.

Privacy Policy

Last updated: 01/06/26

This privacy notice for AquaSweep Carpet Cleaning ("Company", "we", "us", or "our") describes how and why we collect, store, use and/or share ("process") your information when you use our services ("Services"), such as when you:

• Visit our website at aquasweep.uk, or any website of ours that links to this privacy notice
• Request a quote, make or finalise a booking, or otherwise engage with us by phone, email, social media or our online forms
• Engage with us in other related ways, including any sales, marketing or events

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you have any questions or concerns, please contact us at contact@aquasweep.uk.

Summary of key points

What personal information do we process? We process the personal information you give us when you contact us, request a quote, or make and finalise a booking. This is typically your name, address, email address, phone number, and details about the property and the items to be cleaned or repaired. We also keep records of our communications with you and, where relevant, before-and-after photographs of work.

Do we process any sensitive personal information? No. We do not process sensitive personal information.

Do we collect information from third parties? We do not buy or receive your personal information from third-party data providers.

How do we process your information? We process your information to provide, improve and administer our Services, to communicate with you, to take payment, for security and fraud prevention, and to comply with the law. Where we rely on your consent (for example, to send you marketing), you can withdraw it at any time. We process your information only when we have a valid legal reason to do so.

Marketing communications. We will only send you marketing messages (for example, offers and updates) where you have given consent (such as by ticking the marketing box on our booking form) or where otherwise permitted by law. You can opt out at any time using the unsubscribe link in our emails or by contacting us. Opting out of marketing will not affect messages we need to send you about a booking.

Cookies. Our website uses cookies and similar technologies. Some are essential and are needed for the site to work. Others are non-essential, for example analytics cookies that help us understand how the site is used. Non-essential cookies are only set with your consent, which you give through the cookie banner shown when you first visit the site. You can change or withdraw your choices at any time through the banner or your browser settings. We use Google Analytics, provided by Google, to see how many people visit the site and which pages they use. It sets cookies (named _ga) only after you click Accept on the banner, and we do not use it for advertising. If you click Reject, or later change your mind through Cookie settings at the bottom of any page, no analytics cookies are set and any existing ones are deleted. Google may process this data outside the UK, under the safeguards described below.

With which parties do we share personal information? We do not sell your personal information. We share it only with service providers that help us run the business, including:

• a customer-management (CRM) and messaging platform
• email and business productivity tools
• a payment provider, to process payments
• Google Analytics, to measure how our site is used (only if you accept analytics cookies)

These providers process your information on our behalf under contract. We may also disclose information where we are required to do so by law.

International data transfers. Some of our service providers are based outside the UK. In particular, our customer-management and messaging platform is based in the United States. Where your information is transferred outside the UK, we rely on safeguards recognised under UK data protection law to ensure it remains protected.

How long do we keep your information? We keep your information only for as long as necessary for the purposes set out above, including to meet legal, accounting and tax requirements.

How do you exercise your rights? You can access, correct, delete or restrict the use of your information, object to processing, or withdraw consent, by contacting us at contact@aquasweep.uk. We will consider and act upon any request in accordance with applicable data protection laws. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.