PRIVACY POLICY
Terms & Conditions
Last updated: 01/06/26
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The present Terms and Conditions are a contract between AquaSweep Carpet Cleaning ("AquaSweep", "our", "we", or "us") and the Customer ("client", "you"). AquaSweep provides carpet, upholstery, hard floor and related cleaning services, specialist stain removal and carpet repair, for both residential and commercial premises. Booking our service through our website, email, social media or telephone constitutes acceptance of this agreement.
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The Customer needs to provide access to the property, running water and electricity. Any parking fees need to be paid by the Customer or will be added to the total price.
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Please be aware that the time of appointment is approximate — we could be up to 30 minutes early or late. If it is more than 30 minutes, we will contact you.
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No jobs will be booked without the required details (full name, address and contact number).
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Our services do not include furniture removal or the removal of personal belongings; however, we are happy to help with lightweight furniture. All valuable, fragile and breakable items need to be removed before our arrival. Certain items are excluded from liability (for example: antiques, artwork, items of sentimental value, jewellery and cash).
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We request at least 24 hours' notice to cancel or reschedule an appointment. If you cancel or reschedule with less than 24 hours' notice, then either a £30 cancellation fee becomes payable, or the appointment must be rescheduled to a date that suits us both. We will let you know which applies.
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All prices given are based on average sizes; however, they may change if the job description given was not accurate (e.g. sizes larger than stated).
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Payment for cleaning services must be made by cash, bank transfer or card on the day of the service, or within 30 days of receipt of an invoice; otherwise legal action may be taken. The payment option needs to be agreed in advance.
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If the job is not paid as stated above, late payment charges will be added to the total bill: £30 for every 7 days from the due date.
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In some cases AquaSweep will require a deposit, which has to be paid at least 24 hours before the date of the job; otherwise we will have to cancel the booking.
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Customers agree that, due to the nature of the service, AquaSweep guarantees only to correct any problems reported within 24 hours of the completion of the service. Reports made after 24 hours will not be considered.
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Should the client refuse any further service to correct problems / dissatisfaction, we accept no responsibility for further issues caused by the refusal of treatment, and we reserve the right to cancel any refunds or compensation.
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If the Customer, or a third party instructed by the Customer, is not present to inspect the results of cleaning, then no claims regarding any cleaning issues can be made.
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We insure all work undertaken; insurance covers damage done by AquaSweep workers. However, we cannot be held responsible for existing damage.
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AquaSweep will use the best tools, techniques and resources to fulfil the agreed job but does not guarantee that all stains will be removed from carpets, upholstery and mattresses.
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AquaSweep does not guarantee that drying time will be the same for every situation and material, as it is highly affected by weather, temperature and airflow on the premises. Time frames described on our website or given in person are for reference only.
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Carpet repair (which may include re-stretching loose or rippled carpet, seam and edge repairs, patching of damaged, burnt or stained areas, and tear or pile repairs) is offered subject to inspection. Some damage can be repaired to a high standard; other damage cannot be repaired, or can only be improved. We will assess the work and advise honestly on what is achievable before we begin.
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Carpet repair quotes are estimates based on what can be seen. If, once work is underway, the damage proves more extensive than expected, we will pause and agree any change in scope or price with you before continuing.
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Patch and seam repairs depend on suitable matching material being available — ideally offcuts from the original installation, supplied by the Customer. Where an exact match is not possible, a repair may use the closest available material and may remain visible. We cannot guarantee an invisible or "as new" result, and repaired areas may differ slightly in colour, texture or pile direction. We are not responsible for the underlying age, wear or quality of the carpet, the subfloor, or any prior installation or repair work carried out by others.
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We may take before-and-after photographs of our work and may use them in our marketing (for example, on social media or our website). Images will not identify your address. If you would prefer us not to use photographs of your property or items, please let us know and we will not use them, or will remove them.
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By booking AquaSweep's service, the Customer accepts the above Terms and Conditions.